Delivery Information
Whatever you choose few specimens for your collection or one priceless piece of art, we are responsible to provide save and fast shipping worldwide.
Shipping FAQs
When my Order will be Sent?
How to track my order?
Collect the Order
Package
Insurance
International Shipping Cost
Taxes and Duties
Orders for Collection
Returns
When my order will be sent?
All the packages and orders are shipping in the following way:
- Bank Wire, PayPal, Payoneer payed orders – ship within 24 hours (1 business day);
- Credit Card, Auction orders - ship within 3 business days.
Providing the next day
shipping we expect fast shipping all over the world in order you to receive you item as soon as
possible. In this way we want to improve our services for our customers.
Don’t hesitate to contact us via dilmarksales@gmail.com if you need special way or extra
fast delivery.
As soon as the order is shipped you will receive a track number of your
order. Please provide us the e-mail address, it is very important to get in
touch with us.
*All the timelines exclude
weekends and holidays. Thank you for understanding.
How to track my order?
As soon as the order is shipped you will receive a track number of your
order. Please provide us the e-mail address, it is very important to get in
touch with us.
It may
take 1-2 business days for your tracking number to become active. Click the
tracking link in your shipping confirmation email and follow the instructions.
Insurance
We fully insure all the shipments. If anything
happen while the package is in transit (lost or damaged), it will be fully
covered with Dilmark’s insurance policy.
International Shipping Cost
We offer free shipping to our
customers when you spend 500 EUR or more. There is no minimum order requirement; however orders under 499 EUR will be charged the shipping fee in
accordance to the price policy shown below.
Also we want to notice that we
provide international shipping all over the world, but the
terms of shipping some countries, that we can ship
in, need to be previously negotiated via email dilmarksales@gmail.com. See the whole list.
Combined shipping possible, extra cost might apply! It may be used upon request or during placing your order.
Shipping destinations
Austria
Deliveries to Austria is provided by Austrian post.
- We offer both registered letter or parcel (depending on the size and weight), takes 3-4 working days;
- and parcel with insurance up to 500 EUR that takes 3-4 working days;
Shipping cost may vary and depends on the weight
or volume of the shipping goods. Please proceed to checkout to see the total
cost.
Europe
Deliveries to the European countries are provided by Austrian post.
- We offer both registered letter or parcel (depending on the size and weight), takes 3-7 working days;
- and parcel with insurance up to 500 EUR that takes 3-7 working days;
- DHL international standart delivery (4-8 working days depending of the destination);
- DHL international express delivery (3-6 working days depending of the destination).
Please take into account that we are not
responsible for the actions of foreign customs authorities and we strongly ask
you to read terms and conditions carefully and to contact with your customs
office before you make a purchase decision.
Shipping cost may vary and depends on the country
of shipping. Please proceed to checkout to see the total cost.
USA
Deliveries to the United States are provided by Austrian post.
§ we
offer both registered letter or parcel (depending on the size and weight),
takes 7-14 working days;
§ parcel with insurance up to 500 EUR that takes 7-14 working days.
We are also able to fulfill deliveries to PO
boxes.
Please take into account that we are not
responsible for the actions of foreign customs authorities and we strongly ask
you to read terms and conditions carefully and to contact with your customs
office before you make a purchase decision.
Shipping cost may vary and depends on the country of
shipping. Please proceed to checkout to see the total cost.
China
Deliveries to China are provided by Austrian post.
§ we offer both registered letter or parcel (depending on the size and weight), takes 7-14 working days;
§ parcel with insurance up to 500 EUR that takes 7-14 working days.
Please take into account that we are not
responsible for the actions of foreign customs authorities and we strongly ask
you to read terms and conditions carefully and to contact with your customs
office before you make a purchase decision.
Shipping cost may vary and depends on the country
of shipping. Please proceed to checkout to see the total cost.
Rest of the World
We provide worldwide shipping even if the country
isn’t mentioned above. If you need more additional information please contact
us dilmarksales@gmail.com
Please take into account that we are not
responsible for the actions of foreign customs authorities and we strongly ask
you to read terms and conditions carefully and to contact with your customs
office before you make a purchase decision.
Shipping cost may vary and depends on the country
of shipping. Please proceed to checkout to see the total cost.
Taxes and Duties
Foreign
buyers are solely responsible for complying with all customs regulations and
customs duties and charges, that may be incurred on material sent abroad.
Please read your country customs regulations before buying the item!
Your will
receive the invoice on your email address, provided during registration. Also
you can will see it in the package and in your order history, we also may NOT
include your invoice with your item if you specifically ask us to do so, if you
require a specific declared value on your shipment, please contact us via email
dilmarksales@gmail.com.
Orders for collection
Some
orders are available for collection the same day or the next working day. The
order collecting is available only in Austria, Vienna. A member of the team
will be in touch to confirm when you order will be ready once it has been
received.
For
additional information please contact us dilmarksales@gmail.com .
Returns